Continuing to Serve You – Remotely

Our office is closed, but we are ready to serve you. We’re working remotely while our area is most vulnerable to the spread of COVID-19.

We are available to serve you by:

At its core, insurance is about
SPREADING RISK and
HELPING OUR COMMUNITY.
Noyes Hall & Allen believes in these causes.

SPREADING RISK

Insurance customers pay a small amount of money to help those who suffer a catastrophe avoid financial disaster.

Health professionals tell us that limiting human contact now can “flatten the curve” of COVID-19 spread. The goal is to save capacity in the health care system for our most sick and vulnerable neighbors. We care about our clients, our co-workers and our community.

HELPING OUR COMMUNITY

Insurance contributes to the community in many ways. It pays for losses of course. It also enables people to buy vehicles and homes; to start businesses and hire people. Insurance promotes safety and risk education. It provides good jobs for thousands of families. It supports local economies and non-profits.

By closing our office and serving you remotely, we hope to reduce the community spread of a very serious virus. We want to practice public health safety and risk management. We live and work here, too. Working remotely also allows our team to be with their families. To provide care and comfort during a stressful time.

INDEPENDENT AND COMMITTED TO YOU

Noyes Hall & Allen has been locally owned since 1933. We’re independent – not beholden to any insurance company. That allows us to be committed to YOU, our clients.

We know that you need us. We’ve prepared for an interruption like this. While we’re closed, you can still accomplish anything that you normally do here. 

We hope that you and your loved ones remain safe and well. We remain independent and committed to you. We’re always happy to answer any questions about your insurance. Together, we will get through this tough time.

Does Insurance Cover Loss of Business from Coronavirus?

COVID-19, better known as Coronavirus, has everyone’s attention. It’s changed behavior around the world, and now it’s here. Business owners already feel it. Their customers’ routines are completely disrupted. No more non-essential shopping, eating at restaurants or going to shows. No going out for drinks or coffee. Instead, they’re stockpiling supplies, staying home, washing, disinfecting and keeping their distance.

COVID-19 is causing turmoil for businesses large and small. Inventory control and staffing are all messed up. Marketing and sales are on hold as clients and prospects are otherwise occupied.

What if Your Business Suffers due to Coronavirus?

Many businesses feel threatened.

  • What if fear causes my customers to stay home?
  • What if I can’t get inventory or supplies?
  • What if my employees get sick and can’t work?
  • What if I have to disinfect or close my workplace?
  • What if the government restricts movement in my area?
  • What if economic fear or market changes cause me to lose sales?

Do My Policies Cover Business Interruption?

Unfortunately, business insurance is very unlikely to cover you against lost business due to Coronavirus. Even if you purchased business interruption coverage, almost every policy excludes damage caused by communicable diseases.

If Not, Why Not?

You probably don’t care about the reason behind the exclusion, but there is one. Put simply, diseases are too uncertain for insurers to accurately price insurance to cover them.

Viruses are extremely rare – or even unknown – until they’re widespread. And it’s hard to quantify a resulting drop in business. Profits and sales are subject to changing factors: weather, competition, consumer preferences. It’s very hard to put a dollar value on lost sales directly caused by a public health threat.

Resources for Small Businesses Affected by COVID-19

The US Small Business Association (SBA) has pledged to provide targeted, low-interest loans to small businesses and non-profits severely harmed by the Coronavirus.

The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million. The goal is to help small businesses overcome a temporary loss of revenue.  These are loans, not grants. They must be repaid.

The CDC interim guide for businesses offers help to keep your employees and customers safe.

The Maine CDC Coronavirus information page is a good resource for Maine businesses and citizens. It contains factual and timely information about the disease and its effect on our state.

We’re Here to Help our Neighbors

We are a local business. We live and work in Greater Portland. While insurance may not be able to help our clients directly, we still want to be accessible. We want to help where and how we can.

Even if we must close or restrict access to our office, you can still reach us by phone, email or our website. Our insurance company partners also continue serving customers while keeping their employees safe.

Stay Safe

Public health scares and economic uncertainty create anxiety. Most business owners feel responsible for the safety of their employees and customers, as well as their loved ones. We hope that all or our clients, friends and business partners remain safe and calm during these trying times. We’re here to answer your insurance questions.

In this anxious season, check on family and friends. Be kind to each other. Together, we can make it through.

Independent Contractors and Maine Workers Compensation

Hiring an independent contractor a great way to expand your company’s products and services without adding overhead. The right sub can make you look good.

Subcontractor or Employee?

By Maine law, a worker is an employee unless they meet tests to be an independent contractor. That makes them subject to employment tax and workers compensation. If your Maine business hires independents, here’s what you need to do.

Get Documentation from Subcontractors

Workers compensation charges sub costs as payroll unless you have proof of subcontractor status. That can be a very expensive surprise. And the bill is due in lump sum.

Reduce Your Maine Workers Comp Costs

Certificates of insurance and WCB266s are “get out of jail free” cards. Use them to avoid a costly workers compensation insurance audit.

For more Maine Workers Compensation insurance tips, contact Noyes Hall & Allen in South Portland at 207-799-5541. We’re independent and committed to you!

Does Tax Revaluation Affect Maine Homeowners Insurance?

Several Portland Maine area cities and towns are conducting tax reassessment, including Scarborough and Portland. They call it “revaluation”, which sounds a lot less threatening. But the result is the same: to adjust property taxes.

Property tax revaluation is a zero sum exercise. Some property owners pay less in taxes, while others pay more. Although a municipality’s total property valuation may increase due to revaluation, the tax rate is adjusted to generate the same revenue as before.

Tax assessments are based upon market value. Waterfront property owners and those in highly desirable areas will pay more taxes than an owner of similar property located in a less popular location. That’s because their property is worth more on the real estate market.

If My Home’s Tax Value Increases, Should I Increase my Homeowners Insurance?

Probably not, unless your assessment increase is due to a physical improvement in your property. Home insurance is based upon rebuilding cost, not market value. Market value includes acreage and landscaping. Your homeowners insurance doesn’t cover those things.

Your home’s location in town affects its market (tax assessment) value but not its rebuilding cost. Labor and material usually cost the same across town. So, unless you’ve increased your living space, built a garage or other outbuilding, or upgraded your kitchen or baths, you may not need to adjust your insurance amount.

Your Insurance Agent Can Help

Ask your insurance agent to recalculate the replacement cost of your home every few years. That helps to make sure you’re not buying too much insurance or too little. Don’t be surprised if the rebuilding cost differs significantly from the assessed value of your property. Remember, your insurance goal is to rebuild your home after a disaster, not buy it again.

Is Your Maine Home Insurance Adequate?

If you own property in the Greater Portland Maine area, contact Noyes Hall & Allen Insurance at 207-799-5541. Or, you can get Maine home insurance quotes online in 10 minutes from noyeshallallen.com

Your Noyes Hall & Allen agent can help you determine the proper amount of insurance for your home. And we offer a choice of Maine’s preferred home insurance companies. We can compare quotes and coverage to find the best insurance value for your home. We’re independent and committed to you.

Portland Maine Area Short Term Rental Rules

Many cities and towns struggle to balance short term rental with affordable housing. Advocates for short term rental say it encourages property improvements and neighborhood revitalization. They believe private property owners use should be free from government intervention.


Short term rental opponents say owner occupancy and long term leases foster community. They argue that short term rental erodes that community. They also contend that STR contributes to high housing prices. By removing inventory from the market, STR reduces long term housing supply.


Portland, South Portland and Cape Elizabeth Maine are not immune to short term rental controversy. Both passed STR ordinances in 2018 after contentious debate. These laws restrict the time, place and type of short term rental activity. You can find recaps of Portland, South Portland and Cape Elizabeth STR regulations at the bottom of the page.

Insurance for Short Term Rentals in Maine

Thinking of renting your Maine property on AirBnb, HomeAway, VRBO or another short term rental platform? Check with your insurance agent. You may need special insurance to protect yourself. STR platforms also include insurance for hosts. Most of this insurance is supplemental. It’s not intended to replace your primary insurance policy.

If you need insurance for your short term rental property in the Portland Maine area, contact Noyes Hall & Allen Insurance in South Portland at 207-799-5541. If you meet Portland or South Portland’s STR laws, we may help you choose the best insurance value. We’re independent and committed to you.

Portland Maine Short Term Rental Law

This information is current as of 12/1/18 (Code of Ordinances Sec 6-150 et seq.)

  • Short-term rental operators must register yearly and pay a fee.
  • Maximum of 400 unhosted units allowed on mainland.
  • Property owners may register up to 5 STR units combined.
  • Up to 5 units within primary residence (bedrooms, separate spaces, etc.)
  • Non-owner-occupied single-family homes and condominium units may not be rented out short term.
  • Only homes or apartments used as a primary residence can be registered as owner-occupied.
  • No more than two short-term rental guests are allowed per bedroom. Two more may use other areas for sleeping.
  • multi-unit buildings have their own rules (below)
Portland Maine multi-unit building STR limits

South Portland Maine Short Term Rental Law

Current as of 1/1/2019 (Ordinance #22-17/18)

  • Unhosted non-owner-occupied short-term rentals prohibited in residential zones (single-family home owners may rent their primary homes up to 14 days per year).
  • Owner-occupied short-term rentals allowed under certain conditions in residential zones.
  • Requires city-issued registration number in STR advertisement
  • Short-term rental operators must register yearly and pay a fee.
  • Short-term rental operators must also be inspected, insured, and licensed by the city and collect Maine sales tax.
  • No more than two short-term rental guests are allowed per bedroom and six total per occupancy.

Cape Elizabeth Maine Short Term Rental Law

Current as of 1/1/2019 (Zoning Ordinance, Chapter 19)

  • Apply to Town Code Enforcement Officer for a STR permit.
  • No permit required for < 14 days per year
  • For non-owner occupied properties,
    • No more than 12 tenants at a time from May 1 to October 31
    • No more than 2 tenants per bedroom.
    • No more than 8 tenants at a time.
    • No more than 2 weeks rental per month
    • 7 day minimum rental period

Maine Sales Tax on Short Term Rentals

The State of Maine requires owners of “casual rental” property to pay 9% sales tax. Properties rented fewer than 15 days per year are exempt. For more information about sales tax on short term rental, see Maine Revenue Services Bulletin 32.

What Does an Insurance Agent Do After a Claim?

No one enjoys making an insurance claim. Something bad happened. You need it fixed. Soon. So much to do! Repair a car or building. Run a business. Get a temporary vehicle. Find a place to live or work. Heal from an injury. Replace damaged or stolen property. Deal with another party after the accident. Stress!

It’s an inconvenience you didn’t need. But, that’s why you bought insurance, right? It’s time for policy to do what it promises: fix you.

Insurance is a Two-Party Contract

Your insurance policy is a written contract between you and your insurance company. No one can change it after a claim. Your contract makes you responsible for certain things. The insurance company too. The policy specifies what’s covered, what’s not, and how losses are paid.

If you purchased your policy from an agent, they can help you through the process. But some things you have to do yourself.

Things only YOU can do in an insurance claim:

  • Make a statement about what happened to insurance companies
  • Prove your loss
  • Choose a contractor or repair shop (some companies have preferred contractors or shops, but cannot force you to use them)
  • Accept or reject a settlement

Things only your ADJUSTER can do in an insurance claim:

  • Determine whether your policy covers your loss
  • Decide who’s at fault in claims involving more than one party
  • Evaluate and pay claims

Some claims never involve anyone but you and the insurance company.  You report it directly to the insurance company. The claim is minor. Settlement is simple. Everything goes smoothly. Other claims are more complex.

You never know which kind of claim you will have. That’s why it’s good to have an agent on your side. Not to mention for the advice they can give you the 99.9% of the time when you’re NOT having a claim.

What Use Is an INSURANCE AGENT after a Claim?

A good insurance agent:

  • Helps you decide whether to make a claim at all.  Is your claim clearly not covered? If it is clearly covered, what’s your policy deductible? Is your insurance cost likely to increase if you make this claim? How much? An agent can answer these initial questions so you can decide whether you want to make a claim at all.
  • Is your insurance sherpa. There’s a lot to know and remember. Report your claim to your insurance company or someone else’s. Protect your property. Gather information you’ll need later. Find a temporary solution until the adjuster can take over. An experienced agent is your sherpa in foreign territory.
  • Is your claim cattle dog. Haven’t heard from your adjuster? Waiting for an appraisal? Having trouble preparing the reports the insurance company needs? A good agent can pull things together and herd your claim in the right direction.
  • Has clout with the insurance company. Agents help their clients to find good insurance companies. So insurers want to be on the agent’s “good list”. A trustworthy and knowledgeable agent earns the respect of the insurance company. They can use that to advocate on your behalf. An agent can’t create coverage where there isn’t, but they can influence the process.
  • Is an “insurance translator”. A good agent can explain the gobbledy-gook in that letter from your adjuster. They can tell you why the offered settlement may be different than you expected. They can explain to the adjuster, using insurance terms, it if it’s wrong. Your agent can even translate in real time, meeting with you and the adjuster face-to-face, to resolve issues.
  • Helps insurance companies get better. Want to let your insurance company know how your claim went? Compliment your adjuster? Complain about the company’s preferred service provider? Rave or rage about the service you received? Share advice for how to make it better? A good agent has a pipeline to the insurance company, and knows where to send the feedback to get the most impact.

Need Help With a Claim? Ask Your Agent!

Don’t assume that your agent knows how your claim is going. Insurance companies don’t routinely communicate with agents during a claim. If you need help, ask your agent. At Noyes Hall & Allen Insurance, we ask our clients if they need help a week after they file a claim on their policy. Many don’t need help. But for those who do we’re able to jump in and assist where needed. We believe that helps our clients’ claims go smoother than they might otherwise.

Do you own a business or live in the Portland Maine area? Looking for an experienced agent who represents several insurance companies? An agent who can help you choose the right insurer and be available if you have a claim? Contact a Noyes Hall & Allen Insurance agent in South Portland at 207-799-5541. Or just click “get a quote” above. We offer a choice of Maine’s preferred business and personal insurance companies. We’re independent and committed to you.

Do Hurricanes and Wildfires In Other States Affect Maine Insurance Rates?     

Insurance companies pool risk. They collect money from many people to pay the losses of a few who have claims. Everyone’s rates go up or down, depending on the insurance company’s experience. More claims paid = higher rates.


You may be wondering:

  • How much do hurricanes, wildfires and other disasters affect insurance rates?
  • Do disasters in other states affect my insurance rates in Maine?

It’s helpful to understand how insurance companies price their product. Insurance rates are recommended by insurance company actuaries. They project how much money the insurance company must collect to pay claims and make a profit. This requires complex modeling and formulas. Actuaries recommend rate changes to a special committee of company executives. The committee compares the actuary’s recommendation to the company’s profitability and growth targets. They agree on a proposed rate change, and submit it to Maine insurance regulators.

The regulator’s job is to make sure that insurance rates are:

  • Adequate to pay claims
  • Not excessive
  • Not unfairly discriminatory.

Regulators may approve or deny the rate change, or ask for more information.

What Factors Affect Insurance Rates?

At its simplest, insurance is “money in…money out.”

Money In = Premium Collected

Cheap insurance rates may leave the insurance company with insufficient money to pay claims and make a profit. Rates that are too high may send customers fleeing to other insurers.

Money Out = Losses 

The most important determinant of insurance rates. More losses than expected puts pressure for the insurance company to raise rates. Fewer losses puts downward pressure on rates.

But here’s the rest of the story:

Insurance Company Financial Strength – Well-managed insurance companies keep adequate reserves to pay claims on a rainy day. Insurers with strong financials can weather a bad year without huge rate increases. Weaker ones need more frequent rate adjustments. The best way to learn the financial condition of an insurance company? A.M. Best tests the financial strength of insurers and assigns them a letter grade.

Type of Insurance Company – Mutual insurance companies are owned by their customers. After they pay claims, mutuals store their profits to pay future claims. Other insurance companies are stockholder owned. Stockholders expect a return on their investment. Investors pressure executives of publicly held companies to improve profits every quarter. This can lead to larger or more frequent rate increases to stay ahead of current losses.

Reinsurance – Almost every insurance company is also an insurance consumer. They buy insurance against “the big one”. This is called reinsurance. Most companies reinsure against annual total losses exceeding a certain amount. This dampens the impact of multiple hurricanes, fires or other disasters in one year.

Generally, larger insurers buy less reinsurance than smaller ones. Smaller insurers have less surplus, and thus are more vulnerable to catastrophic losses.

Of course, reinsurers are also insurance companies. They must collect more premium if they suffer unexpectedly large claims. Insurance companies pay different reinsurance rates based on their individual loss experience.

Do Disasters in Other States Affect My Insurance Rates?

Probably not as much as you think. Maine insurance regulators only allow insurers to file rates based upon Maine premium and losses. Claims that a company pays in California or Florida are not baked into Maine insurance rates.

BUT…

Insurance companies factor nationwide overhead costs into Maine rates. Cost like advertising, salaries – and reinsurance. Since events outside Maine influence reinsurance costs, they influence Maine customers’ rates. Just less than you might expect.