Does Car Insurance Include Roadside Assistance?

Does car insurance include roadside assistance in Maine? It’s a common question.

Off the shelf auto insurance policies do not include roadside assistance. But many insurance companies offer it as an option. Others offer towing coverage. Both are less expensive that auto club options.

roadside assistance is not automatic coverage in most auto insurance policies

Are Roadside Assistance and Towing Insurance the Same?

Insurance companies have offered towing coverage for years. Roadside assistance is newer. They’re not exactly the same thing.

Roadside assistance and towing cover many of the same things. Examples are: flat tire repair; jump starting; fuel delivery; and towing, of course. The difference is that towing coverage reimburses you after the service call. You have to arrange your own service provide. Coverage is limited to a flat dollar amount, often $75.

Roadside assistance is a service. You don’t usually pay at the scene. If you need assistance, you call a special number and provide your policy info. Some insurers have their own app that you can use to summon help. They dispatch a truck to come and help you. Some roadside plans have a dollar limit per disablement. Most use a towing distance limit – often 25 miles.

How Much Does Roadside Assistance Cost on an Auto Insurance Policy?

Each insurance company sets its own rates. In Maine, expect to pay between $10 and $20 per vehicle per year for roadside assistance. Towing coverage usually costs less than $10 per vehicle for a $75 limit.

Do You Need Roadside Assistance or Towing Coverage if You Have AAA or Onstar?

Most people choose not to have both. They either buy roadside assistance on their auto insurance, or another road service.

Some clients choose to buy towing insurance even though they have another service. For example, some subscription plans charge extra to tow more than 25 miles. If that happens, they pay the excess and submit the bill to their insurance under towing coverage.

Answers to Maine Auto Insurance Questions

Live in southern Maine? Have questions about roadside assistance or auto insurance? Call a Noyes Hall & Allen agent in South Portland at 207-799-5541. We offer a choice of many of Maine’s most popular insurance companies. Many of them offer optional roadside assistance coverage. We’ll help you find a solution that fits your needs and budget. We’re independent and committed to you.

My Insurance Payment is Late – and It’s Not My Fault!

How to Avoid Mail Delays and Policy Cancellation

“My insurance payment is late, and it’s not my fault!” It’s happening to a lot of people and businesses right now. You don’t get a bill, or it arrives late. You mail the payment to the insurance company, and it isn’t recorded for days. Between COVID era workarounds and USPS issues, insurance billing and payment processing is more unreliable than ever. But it’s still important.

My insurance payment is late! It may not be your fault, but it's still a problem.

On Time Insurance Payment is Critical

If you pay a credit card bill late, you get a late fee. But if your insurance company doesn’t get paid, you might have no insurance. That’s why it’s critical to make your insurance payments on time.

What if the delay is not your fault? You didn’t get a bill. Or you mailed the payment days ago, but the insurance company hasn’t recorded it. It may not matter. Your insurance can still be canceled if your payment is late, no matter the reason.

If your policy cancels, two bad things happen. First, you have no insurance. Second, you’ll pay more for insurance when you need to re-start coverage. So it’s very important to make sure your policy stays active.

Ways to Make Sure Your Insurance Payment is on Time

Businesses and people are finding ways to make sure their insurance payments are on time. Maybe one of these options will work for you:

  • Electronic billing – Sign up to have your bills emailed. That avoids delays in getting insurance bills.
  • Insurance company accounts – Register for an account with your insurance company. Connect via mobile app or computer. These give you access to proof of insurance, and payment and billing info. You can even file and track a claim online through your account.
  • Pay online – Most insurance companies have a way to pay your bill instantly online. You can pay by credit card, debit card or automatic bank account withdrawal. Noyes Hall & Allen clients can find their insurance company here to pay an insurance bill online.
  • Automatic Payments (EFT) – Allow the insurance company to withdraw payments directly from your bank account. This ensures that your policy payments are always up to date.
  • AVOID Bill Pay Services – Many banks offer online bill payment services. These don’t work well with insurance bills. They don’t include your payment slip, and must be manually processed. Also, you may have more than one policy. Without the ticket, the insurance company doesn’t know which one you’re paying.
  • Double check the insurance company’s address – Many insurance companies use payment processing services. These can be thousands of miles from the insurance company office. If you mail your payment to the insurance company, they will forward it to the payment service. This causes delays in recording payments.

Answers to Maine Insurance Billing Questions

If you have an app and an online account with your insurance company, you can answer simple billing questions yourself. But sometimes it’s hard to understand what you owe or why. That’s when an agent can help. They can explain and clarify your insurance billing. Many can even take a payment over the phone if you’re ready to pay.

Southern Maine families and businesses have trusted Noyes Hall & Allen Insurance agents for more than 80 years. We can help you set up a company account or payment schedule. We can explain your bill, or even take your payment if you’re in a rush. We offer a choice of many insurance companies and billing plans. We’re independent and committed to you.

Replacing a Car? What Your Insurance Agent Needs

Replacing a car with a new one is an easy insurance transaction. Here’s the info your agent needs to do it:

3 Things Your Agent Needs:

  1. VIN – The Vehicle ID Number for the new vehicle. It’s 17 digits long. That’s easy to transpose. And lots of letters and numbers sound alike, so they’re easy to get wrong. A photo of the VIN simplifies the process and reduces mistakes. Text it to your agent, or email it to them.
  2. Finance Info – Did you buy the vehicle outright? Congratulations! Your agent doesn’t need anything. But if you lease it or take out a loan, they do. The name and address of the finance company will be on your title application. Email or text a photo to your agent. Or, you can call with the info.
  3. Aftermarket Safety or Security Options – The VIN contains details about what’s on your vehicle when it comes off the assembly line. If you purchased add-ons at the dealership, let your agent know. That might include subscription items like OnStar. Or an after-market alarm system.
replacing a car is an easy insurance transaction

Replacing a Car – What to Expect Next

Once your agent has this info, they can:

  • email or text an insurance card to you, so you can register your vehicle
  • email proof of insurance to your dealer.
  • update your policy
  • let you know the insurance premium difference.

Be sure to let your agent know if you’re holding on to your old vehicle, so they can keep the insurance active.

Buying a car outside your agent’s business hours?

A new vehicle is almost always automatically insured until you can notify the insurance company. Whatever you do, don’t let the dealer talk you into buying insurance in a hurry.

Do you live in Southern Maine and have questions about auto insurance? Contact a Noyes Hall & Allen Insurance agent in South Portland at 207-799-5541. We’re independent and committed to you.

Contractors Insurance Audits in Maine – Best Practices Help Avoid Surprises

Contractors insurance audits are important. They help keep insurance costs predictable for all contractors. They also create important information for insurance rate setters. Accurate payroll and sales figures help them know how much premium they must charge to cover losses.

If your audit results in extra premium, it will be due within 30 days. You want to avoid that if possible. Tell your agent if your payroll, sales or subcontractor costs are much higher than the estimate on your policy.

Contractors insurance audits don't have to be painful

Why Am I Getting an Insurance Audit?

Many contractors insurance policies in Maine are auditable. Contractors’ jobs, payroll and subcontractor costs vary each year. In slow work years, claims tend to be lower. In boom years, there are more claims. Insurance companies audit to “true up” premiums with the expected claims.

Types of Contractors Insurance Audits

Your insurance company might audit your results in several ways. The method can change year-to-year. It may depend on the size of your business and current conditions.

  • Online or Mailed Audit – You fill out your own audit on a form and send with quarterly 941 reports.
  • Phone Audit – An auditor will set an appointment to complete the audit by phone. They’ll tell you the information you’ll need. Commonly, quarterly 941 reports, payroll reports, and a list of officers and owners of your business.
  • Physical Audit – An auditor comes to your workplace by appointment. They examine your records in person. The auditor also checks that employees are properly classified based on the work they perform.

What Happens if I Don’t Complete My Contractors Insurance Audit?

Workers compensation insurers must report premiums and losses to NCCI. NCCI uses that information to set rates and experience mods. Insurers can incur penalties for slow or inadequate reporting. General liability insurance uses payroll info too. Your audit information is an important factor in insurance company rate-setting.

Insurers are not going to “go away” if you ignore the audit request. Your audit information is time sensitive, and collecting it is someone’s job.

If you fail to respond to audit requests, the insurance company will bill you for an estimated audit. You do not want an estimated audit. It increases your premium by 25% or more. And you’re contractually obligated to pay it.

Bite the bullet. Complete your audit. It’s not going to go away.

How Do I Prepare For an Insurance Audit?

  • Be ready. Your audit happens at the same time every year.
  • Keep good records throughout the year.
  • Get certificates of insurance for your subcontractors: general liability and workers compensation.
  • Tell your agent during the year about large payroll, sales or subcontractor cost changes, up or down.
  • Keep track of time and payroll for different kinds of work. This can lower your workers comp costs while still protecting you and your workers. Include overtime.
  • Remember that some owners or officers might have waived workers comp coverage.
  • If you have a physical audit, plan to be present and available. The auditor wants to finish their work quickly and thoroughly. The faster they have what they need, the sooner you can get back to work.

Completing Contractors Insurance Audits: Who Can Help?

Completing an online or mailed audit? The insurance company should send detailed instructions. If you’re stuck, you can call the insurance company’s audit department or your agent. Sometimes, your payroll company can assist, too.

What if I Disagree With the Audit Results?

You can dispute an audit if the payroll or classifications are wrong. You can’t dispute just because the premium is higher. Your agent may be able to help, but they don’t have the information unless you authorize the insurance company to share it with them.

Maine Contractors Insurance Answers

Are you a contractor in Southern Maine? Do you have questions about Maine business insurance? Contact a Noyes Hall & Allen Insurance agent in South Portland at 207-799-5541. We have decades of experience and offer a choice of Maine’s top contractors’ insurance companies. We’re independent and committed to you.

Maine Boat Insurance: What Coverage Do You Need?

Maine boat insurance doesn't have to be difficult.

In Maine, boat insurance is a common purchase. We have more than 110,000 registered vessels. Boats are an investment and a responsibility. Boat owners need to protect themselves from damage to the vessel. But they also need liability protection.

What kind of boat insurance do you need? Most boat owners must purchase separate Maine boat insurance to properly protect their assets. Homeowners policies provide little or no protection for boats. Almost anything bigger than a canoe needs a separate policy.

All Boat Insurance is NOT Alike

When buying Maine boat insurance, pay attention to the details. Coverage varies a lot! Here are just a few examples how:

Damage to Your Boat

  • Valuation. Some insurers value your boat like a car (actual cash value). Others will replace your 3 year old boat with a brand new model (replacement cost).
  • On-water towing. Usually optional. Some work like a roadside assistance plan. Others reimburse you after you’ve been towed. Some policies provide $500 coverage, Others provide none at all.
  • Hurricane haul out. If a tropical storm’s on the way, some insurance will pay up to 50% of the cost to haul your vessel ashore. Many policies provide no coverage at all.
  • Mechanical failure. This coverage is rare, but can be valuable. Most policies have no coverage for mechanical breakdown. Some specialty policies actually cover wear and tear. That’s very rare in the insurance world.
  • Personal watercraft. Some insurance companies only insure propeller-driven boats. Others will insure jetskis, Seadoos and other personal watercraft.
  • Dinghys and tenders. Most yacht policies offer the option to include an inflatable or other dinghy or tender.
  • Boat trailers. Most boat policies allow you to insure damage to a boat trailer. You may also be able to insure this on an auto insurance policy. What about on-the-road liability coverage for a boat or trailer while it’s being towed? That always comes from the auto insurance policy for the vehicle towing it.

Liability and Injury

  • Marina liability coverage. Some marinas require proof of boat liability insurance to rent a slip or mooring. These requirements can be as high as $1 million. Some insurers provide higher liability limits required by marinas. Others don’t.
  • Wreckage removal and fuel spill. What if your boat leaks fuel or sinks? In Maine, you’re responsible for cleanup and raising. Some insurance policies cover this fully. Others simply write a check for the boat and walk away. They don’t cover fuel spill liability or wreckage removal.
  • Uninsured boaters coverage. If you’re hit by someone with little or no insurance, your medical bills can be expensive! Uninsured boaters coverage can pay your medical bills following a crash. Choose your limit wisely!

Maine Boat Insurance Made Easy

Do you own a boat in Maine? Have questions about what kind of insurance you need? Contact Noyes Hall & Allen Insurance in South Portland for boat insurance at 207-799-5541. We offer a choice of boat insurance companies. Chances are, we can find the one that fits your coverage needs and budget. We’re independent and committed to you.

Wondering how to register a boat in Maine?

Reduced Driving and Insurance Rates

Reduced driving and insurance rates have been hot topics during COVID

During the COVID-19 pandemic, reduced driving and insurance costs have been a hot topic. Many Mainers are driving less. Why haven’t their car insurance rates dropped? It’s more complicated than you might think. But there are ways to keep your car insurance costs in check.

Why Maine Insurance Rates Haven’t Dropped

Insurance is Slow and Steady

We count on insurance companies to be dependable and stable. We need to know they’ll be able to pay claims in the future. So it’s no surprise that insurance companies aren’t built to react to fast trends. Especially those that may not last.

We want stable insurance prices. The whole purpose of insurance is to avoid a large loss by paying a small cost (premium). Some years, disasters cause insurance companies lose a lot of money. Other times, claims are low. Insurers bank our premiums in those times to pay for the bad ones.

Insurers Have No Experience with COVID

In insurance, data rules. Insurance companies charge premiums based on expected claims. They hire smart math nerds who use decades of data to find the proper rates. Consumers want the lowest possible price. Regulators and stakeholders want rates high enough to make a profit pay future claims.

Historical data didn’t help much during COVID. Americans drove less as people telecommuted and stayed close to home. Nothing was normal.

But overall mileage doesn’t tell the whole story. Essential workers continued to commute as usual (thank you, essential workers!). Law enforcement and highway construction crews noticed increased speeds due to less traffic. That led to more serious crashes and injuries.

COVID Auto Insurance Rebates in Maine

Remember how quiet the roads were in the early days of the pandemic? It was a very uncertain time for the economy. Many people were out of work, and small businesses feared that they’d have to close.

In response, most American auto insurance companies refunded some premium to policyholders in 2020. This was an unprecedented response by insurance companies. By law, rebating of premiums is illegal. But state insurance departments approved exceptions.

But it wasn’t easy. Insurance companies’ billing systems weren’t programmed to rebate money to customers. It was difficult for many of them to calculate and distribute the refunds.

Although the insurance industry returned $10 billion to US consumers, individual refunds were quite small. The public hardly noticed them. Between the underwhelming public response and the cost of the workarounds, insurers didn’t think the rebates were that valuable. We don’t expect rebates again anytime soon.

Reduce Your Auto Insurance Costs When Driving Less

OK, so car insurance companies aren’t slashing rates in response to COVID. And they’re probably not going to refund premium this year. You still have control over your own policy. Here are some adjustments you can make.

Be Sure You’re Properly Rated

Does your policy reflect your actual driving? If you’re working from home, retired or unemployed, maybe not. Check the drivers listed on your policy. Are any of them no longer at home? Do they now have their own insurance?

Check Your Collision Coverage

Do you have an older car that isn’t worth much? Is it rarely driven? Do you have a vehicle that’s completely off the road? Consider removing collision coverage, at least during COVID. Just remember to add it back if the situation changes.

Prove You’re Driving Less

Even “slow and steady” insurance is changing with the times. Several now offer “usage based insurance”. Commonly advertised brands include Progressive Snapshot, Travelers Intellidrive and Drivewise from Allstate.

With usage-based insurance, you allow the insurance company to customize your rate in exchange for an up-front discount. You’ll need a smartphone and the insurance company’s app. Your final price varies depending on how, how much and when you drive. It can be lower or higher than the initial discount.

Safeco Insurance offers a twist: a “low mileage discount” that doesn’t use a real-time monitor. You simply verify your previous year’s mileage to continue to earn their discount. Safeco also has a usage-based mobile app option.

Want to know more about these options? Ask a Noyes Hall & Allen agent.

Shop Your Auto Insurance

If those cost-saving measures don’t work for you, you can always compare rates with other insurance companies. Live in Greater Portland Maine? You can get up to 5 Maine auto insurance quotes in 10 minutes on our website. Or call a Noyes Hall & Allen agent in South Portland for quotes at 207-799-5541.

We offer the choice of more than a dozen insurers, so we can search the market for the best value. We’re independent and committed to you.

Maine Renters Insurance Isn’t Only for “Stuff”!

Portland apartments need Maine renters insurance

Many Portland area renters think they don’t need Maine renters insurance. “Nothing I have is worth that much,” they’ll say, or “I don’t have a lot of stuff.”

Most people think of renter’s coverage as protection for stuff, and nothing more. After all, renters insurance is inexpensive and it doesn’t even cover the building you live in. So how important can it be, especially if you don’t think you have anything valuable to protect?

Plenty important.

Stop Thinking Only about “Stuff”

You have more to protect than you realize. Luckily, renter’s insurance is a cost-effective way to bundle that protection. For example:

Temporary Living Expenses

What if a fire or other disaster forced you out of your place? You could stay with friends or family, but how long? How long would you want to? Portland Maine rents are expensive. And hotels are even more expensive. Loss of use coverage helps with those additional expenses.

Personal liability

If someone trips and injures themselves in your unit, they could sue you. If your dog bites someone at the park or the beach, they might file suit, too.

Yes, lawsuits happen, even among friends. Renter’s insurance can help cover legal expenses and even judgments against you. (Some dog breeds may disqualify you from renters insurance. Be sure to notify your agent of all dogs in the household.)

Personal property

Wait, doesn’t this mean your stuff? Well, yes.

But really, this coverage protects your finances. Don’t think you have anything valuable? Mentally add up everything you own: electronics; clothing; musical instruments; and, yes, that old couch. Now imagine how much it would cost to replace it all with new stuff. It’s probably a higher number than you thought — and that’s why renter’s insurance is so important.

Portland Maine Renters Insurance

Renting in the Greater Portland area? Call a Noyes Hall & Allen agent in South Portland at 207-799-5541, or start your Maine renters insurance quote online. We offer a choice of more than a dozen insurance companies. That means we can find the best value for you, whether you’re renting a Munjoy Hill two-family, a Scarborough apartment or a whole house in Falmouth. We’re independent and committed to you.

Revised with permission from the original author, Safeco Insurance®.