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Believe it or Not: An Insurance Company with EmpathyFebruary 5th, 2009 Noyes Hall & Allen
Kudos to Progressive Insurance for reaching out to Kentucky ice storm victims via email. In addition to offering help in reporting and tracking claims, Progressive asks clients to call if they need extra time to make a payment in the wake of the storm.
In addition to sending emails, Progressive utilizes a special catastrophe web site that their customers can access for information about their policy, their claim, and other FAQs.
We applaud Progressive for this response, and our thoughts go out to midwesterners dealing with the ice storm. We’ve had our share here in Maine, and we know that this is a very challenging time. Stay safe!